Paris (22 Nov. 2021). Leading Project and Portfolio Management (PPM) software provider Sciforma today announced the hiring of customer success expert Cedric Fiederer. Previously the VP of Customer Success at the recently-acquired One2Team, Fiederer joins Sciforma as Chief Customer Success Officer (CCO). As such, he will now be in charge of Customer Success, Customer Support, and Professional Services for both Sciforma and One2Team.
Fiederer has over 20 years of software and customer experience, including 12 years delivering results for One2Team customers. Accordingly, he will leverage this customer-centric approach to business to bring valuable experiences to the combined team.
“Cedric Fiederer’s consistent focus on delivering high value to clients makes him the ideal CCO,” said Sciforma CEO Doug Braun. “He will help to achieve Sciforma’s vision by empowering Customer Success teams to build and maintain outstanding relationships with customers.”
Joining the executive leadership team as a direct report to Braun, Fiederer will replace Fabien Herelle. After over 20 years at Sciforma, Ferelle is leaving the company to pursue other interests.
Sciforma is one of the largest providers of Portfolio & Project Management software, delivering solutions to more than a quarter million users worldwide since 1982. ISO 27001-certified, Sciforma offers flexible and easy-to-use multi-platform PM and PPM software solutions. Businesses that have multiple projects from multiple clients (including internal customers) need to be able to prioritize efforts that will bring the best results to the company. Consequently, the configurable Sciforma PPM solution provides project managers and executives the ability to analyze investments, plan capacity, manage risks, and control expenses better. In 2021, Sciforma acquired One2Team, thereby reinforcing its Strategic Portfolio (SPM) management capabilities. For further information, visit: www.sciforma.com.
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